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CableTV - Dispatcher (Plano, Texas)

Ad id: 502130258466641 |  Views: 24  
 
Price: Contact Us
Date listed: 1 year ago
Integral Development Solutions is currently seeking a Dispatcher for our Technical Operations Department.. This position is based out of the Plano, Texas office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.POSITION SUMMARY:To effectively route daily customer appointments (work orders), manage technician routes and workload within designated time frames utilizing computerized workforce management applications.ESSENTIAL JOB FUNCTIONS: MUST HAVE TIME WARNER CABLE DISPATCHING EXPERIENCES. . . Perform daily routing of field service work orders using WorkAssure. Manage technician routes using WorkAssure to ensure customer commitments are met. Assist field personnel with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems. Contact appropriate technicians to resolve system/plant outages by following established procedures. Build work orders and confirm available schedule dates on referrals, new orders and reschedules for technical personnel in accordance to established procedures. Contact customers to confirm scheduled appointments. Log and disseminate information regarding (planned and unplanned) to all appropriate field and customer contact personnel.JOB REQUIREMENTS: Minimum of High School diploma or equivalent from an accredited organization required. One or more years of experience working in a fast-paced customer support environment requiring heavy telephone, e-mail interaction required. Excellent verbal, written and interpersonal communication skills required. Pleasant telephone manner and proven ability to promote a positive company image on a consistent basis required. Ability to prioritize, organize and perform multiple tasks simultaneously required. Ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required. Ability to work all shifts including evenings and weekends required. Knowledge of CSG and CSG's WorkAssure or other computerized workforce management application is preferred. Technical aptitude or working knowledge of cable, internet / modem preferred.Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.Drug Test / Background Check / High School Diploma or Equivalent is RequiredPlease Contact: Larry Noble 469-600-9300 Location: Plano, Texas This is a contract job.Principals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.  
 
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